Product/Technical Support Engineer


0-2 year


Sector-68, Noida

Job Description

Individual contributor
  • Trouble-shoot issues reported by global customers and prospects.
  • Follow-up with customers and internal teams until a ticket gets resolved.
  • Helping customers with their technical queries during pre-sales and post-sales.
  • Document and track issues to closure through helpdesk.
  • Preserve important inputs in repository taken from customer cases and update them in knowledge base.
  • Update/maintain Application documentation.
  • Pre-release (UAT) testing of Application.
  • Conduct product assessment activities such as performance tests.
  • Monitor the Cloud services and maintain the upkeep of all Cloud systems.
  • Manage VPN Firewall to ensure secure remote access for employees.
  • Handle NAS Management for efficient storage and data retrieval.
  • Utilize Zoho-desk for customer support.
  • Handle Stream Repository Management to organize and manage multimedia content.
  • Conduct System Administration tasks to maintain workstations health.
  • Utilize Zoho-desk for customer support.
  • Manage Network Administration tasks to ensure network reliability and performance.

Skills Required

  • Operating Systems: Proficiency in various operating systems such as Windows, Linux.
  • Excellent problem-solving skills and attention to detail.
  • Experience in network and system administration is preferred.
  • Networking: Understanding of networking concepts like TCP/IP, DNS, DHCP, VPN, LAN/WAN, routing, access points and switching.
  • Understanding of network security principles and best practices.
  • Knowledge of firewall technologies.
  • Cloud Computing: Basic understanding of cloud platforms like AWS, Azure, or Google Cloud.
  • Scripting: Basic scripting skills in languages like Python, Bash, or PowerShell for automation and troubleshooting tasks.
  • Strong verbal and written communication skills. Good command on English.
  • Willing to work in any shift as we will be providing 24×7 support.


  • BE/B.Tech, ME/ M.Tech from reputed engineering colleges

Discover Career Opportunities at Venera!!

If you have any queries, kindly take a moment to fill up the form. Our representative will contact you shortly.