Technical Support Engineer


0-1 Year



Job Description

Individual contributor
  •  Trouble-shoot issues reported by global customers and prospects.
  • Follow-up with customers and internal teams until a ticket gets resolved.
  • Helping customers with their technical queries during pre-sales and post-sales.
  • Document and track issues to closure through helpdesk.
  • Preserve important inputs in repository taken from customer cases and update them in knowledge base.
  • Update/maintain Application documentation. 
  • Pre-release (UAT) testing of Application.
  • Conduct product assessment activities such as performance tests.
  • Monitor the Cloud services and maintain the upkeep of all Cloud systems.
Skills Required
  • Strong verbal and written communication skills. Good command on English.
  • Willing to work in any shift as we will be providing 24×7 support.
  • BBE/B.Tech, ME/ M.Tech from reputed engineering colleges

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